An award winning children's company

Returns & Exchanges

Returns & Exchanges

If for some reason you are not completely satisfied with your purchase please follow these instructions:

  1. Email us at info@dreambigscience.com within 21 days of receipt of item.
  2. Include your name, phone number, order number, date and reason for return.  
  3. Once we receive your email we will email a return authorization form which must be printed, filled out and included in your return package.
  4. Item(s) must be returned in unused condition in its original packaging.
  5. Any item that is not in the same condition as it was shipped (i.e. worn, dog-eared or generally used-looking) will not be accepted as a return.
  6. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
  7. Refund or exchange will be issued upon receipt of return.

Wrong Item Shipped / Damaged Item

We are very proud of our products, and follow strict protocol to ensure quality control.  

However, if you have received the wrong item or an item is damaged, please follow these instructions:

  1. Email us at info@dreambigscience.com within 48 hours of receipt of item.
  2. Include your name, phone number, order number, date and reason for return.  
  3. Once we receive your email we will email a return authorization form which must be printed, filled out and included in your return package.
  4. If the item was damaged before shipping, we will check our records to confirm and pay for shipping costs. We will send you a shipping label to attach to the package for the return.
  5. Refund or exchange will be issued upon receipt of return.

If an item is damaged, lost or stolen in the shipping process please follow these instructions:

  1. Contact the shipping carrier with your tracking number to resolve all issues.
  2. Please also email us at info@dreambigscience.com to notify us of the situation.  Include your name, order number and affected items.

Items that are marked “Final Sale” are non-refundable.

Please mail all returns to:

Dream Big Science and Art
2624 Marathon St.
Suite 10
Los Angeles, CA 90026